What is your personal information?
Collection of personal information
We may collect your name, mailing or street address, email address, telephone number, facsimile number, age or birth date, profession, occupation or job title, governmental identification details and any additional information relating to you.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
We do not collect or hold sensitive information, such as health information, racial or ethnic origins, religious affiliation or political opinions. Personal information held by us is not organised by Government related identifiers.
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. We may collect personal information about you in a number of ways, including:
- through your access and use of our website;
- by telephone, letter, fax or email;
- during conversations between you and our representatives;
- by contracting with us;
- by entering promotions or requesting information from us; and
- completing surveys, providing feedback or complaining to us.
We may also collect personal information from third parties including:
- from third party companies such as credit reporting agencies, law enforcement agencies and government entities;
- your representatives (e.g., lawyers, accountants and financial advisers); and
- your spouse, relatives or employer.
- publicly available sources of information or any other organisations where you have given your consent
When you access our website, we may send a “cookie” which is a small data file that is transferred to your computer when you allow your web browser to accept a cookie. This enables us to recognise your web browser. It also enables us to keep track of your activity on our website for a period of time. Cookies also make it easier for you by saving your passwords and preferences.
Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
Use and disclosure of personal information
We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service.
We collect, hold, use and disclose your personal information for the following purposes:
- to provide products and services to you and to send communications requested by you;
- to answer enquiries and provide information or advice about existing and new products or services;
- to provide you with access to restricted areas of our website;
- to assess the performance of the website and to improve the operation of the website;
- to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
- for the administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes of Blackoak, its related bodies corporate, contractors, real estate agents and employees or service providers;
- to provide your updated personal information to our related bodies corporate, contractors, real estate agents and employees or service providers;
- to update our records and keep your contact details up to date;
- to process and respond to any complaint made by you; and
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).
Disclosure of personal information
We may disclose your personal information to:
- our employees; contractors, real estate agents and employees or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you;
- our related bodies corporate or any other company within the Blackoak group;
- any third party service provider with whom we have a commercial relationship for business, marketing, and related purposes;
- professional advisers, such as accountants, solicitors, business advisors, financial advisers and consultants; and
- government authorities such as the Australian Taxation Office or the Australian Securities and Investments Commission where required to by law or where reasonably requested.
Information storage and security
We will take reasonable steps to ensure that the personal information we hold is protected from misuse, loss and unauthorised access, modification or disclosure.
We store personal information in our computer databases and we may also utilise the services of third party storage providers, which store data in an overseas country, e.g., United States, North America, Asia, European Union or any other country in which the provider or its affiliates, subsidiaries or service providers maintain facilities. In the event that your personal information is held in an overseas country the information will not be protected by the Australian Privacy Principles. By providing your details, you consent to your information being disclosed and held in this manner.
Various security measures are in place to safeguard personal information, including restricted staff access, password restricted access and internet based security tools (e.g., firewalls, virus protection programs). Despite this, as our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
In the event you cease to be a client of Blackoak, personal information we hold about you will be maintained for at least as long as we are required to comply with legislative document retention requirements. After that time, we may destroy your personal information or put it beyond use, e.g., de-identify the personal information so we cannot use the information.
Accessing your personal information
You may request access to your personal information at any time. Upon confirmation of your identity, we will provide you with access to information by either providing you with copies of the information requested or allowing you to inspect the information.
We will not provide you with access to personal information which would reveal any confidential formulae or the detail of any in-house evaluative decision making process, but may instead provide you with the result of the formulae or process or an explanation of that result.
The Australian Privacy Principles place other restrictions on accessing your personal information. Restrictions include the following:
- Giving access would have an unreasonable impact on the privacy; or would pose a serious and imminent threat to the health or safety of any individual or to the public.
- The request for access is frivolous or vexatious.
- The information relates to existing or anticipated legal proceedings and would not be accessible by the process of discovery in those proceedings.
- Giving access would reveal commercially sensitive information or our intentions which may prejudice any negotiations with you.
- Giving access would be unlawful or would be likely to prejudice a criminal investigation.
- Denying access is required or authorised by or under law or a court/tribunal order.
- Giving access would be likely to prejudice enforcement related activities by or on behalf of an enforcement body.
If we decline your request for access, we will provide a written explanation to you for the refusal.
Correcting your personal information
We will take reasonable steps to ensure that the personal information we collect is accurate, up to date and complete. If you provide evidence to us that the personal information we hold about you is inaccurate, incomplete or out of date, then we will take all reasonable steps to correct it.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
We are committed to providing you with a fair and responsible system for handling complaints. If at any time you have any complaints in relation to privacy, please contact our Privacy Officer and provide details of your complain in writing. We will try to resolve any concerns you may have to your satisfaction within a reasonable time (usually 30 days). If you are unhappy with our response, you are entitled to contact the Office of the Australian Information Commissioner (telephone 1300 363 992) who may investigate your complaint further.
Any questions or complaints may be directed to our Privacy Officer.
We are required to comply with the Privacy Act 1998 (Cth) and the Australian Privacy Principles. A summary of the Australian Privacy Principles, a copy of the Privacy Act and additional information about privacy is available on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
Our contact details
Blackoak Capital Pty Ltd
ABN 52 132 925 038
Blackoak Securities Pty Ltd
ABN 39 157 880 745
AFS licence 420784
Telephone: +61 8 6143 4577
Facsimile: +61 8 6143 4578
Address: 22 Delhi Street, West Perth WA 6005
Post: PO Box 1055, West Perth WA 6872